Privacy Policy Statement

At Vilenquora, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website.

Types of Information We Collect

We gather personal and technical information to improve our website experience and meet our service needs.

• We collect details you provide directly, such as your name, email address, or phone number when you contact us.
• We gather information about your device, browser, and how you use our site for analytics and service improvement.
• Cookies and similar technologies are used to remember your preferences and personalise your website experience.
• Occasionally, we may collect feedback or responses from surveys and forms for research purposes.

How We Use Your Information

Your data allows us to provide, personalise, and enhance our website and communication with you.

• We use personal details to respond to your enquiries and offer relevant support or information.
• Technical data is analysed to monitor website performance, fix issues, and understand user behaviour.
• Information from cookies ensures site features operate smoothly and helps tailor promotional content.
• Feedback and survey responses guide improvements in our content, services, and communication.

Legal Basis for Data Collection

We process your personal data based on your consent and where necessary to perform our services.

Your information is handled according to Australian privacy law, and you may withdraw consent at any time by contacting us.

Sharing Your Data

We do not sell personal data. Information may be shared only where necessary for our operations.

• Some details may be shared with service providers who help us operate our website and deliver requested services.
• If required by law, we may disclose certain information to regulators or government authorities.
• Aggregated, anonymised data might be shared for analysis or reporting, but it will not identify you personally.

Protecting Your Privacy

We take steps to secure your information using physical, electronic, and managerial safeguards. While no system is completely secure, we aim to protect your data from unauthorised access, alteration, and misuse. Access to your information is restricted to staff and partners who need it to deliver our services.

Your Rights

Australian law protects your privacy and offers you rights regarding your information.

• You can request access to personal details we hold about you at any time.
• You have the right to correct inaccurate or outdated personal details.
• You may request that we delete or restrict use of your information in certain circumstances.
• You have the right to withdraw consent to data processing, when applicable.

Cookies and Tracking

Our website uses cookies and similar technologies for functionality and analytics. For more details, read our cookie policy.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions about this Privacy Policy or your data rights, please reach out to our team at Vilenquora.

Changes to This Policy

This privacy policy may be updated periodically. Any significant changes will be posted on this page, and we recommend reviewing it regularly.